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Terms and Conditions

A summary of how we collect data:-

  • We collect anonymous statistics about your visit, like which of our pages you viewed.
  • Some 3rd parties like Facebook and Twitter may know you visited this website if you use their services. We can’t control them but we don’t believe this knowledge poses any threat to you.
  • If you sign up with us we take great care to keep your information safe and we’ll never share it with others without your express permission.
  • We never share your data with 3rd parties except to help us deliver our own services.
    • These are just the key points. If you need detail, keep reading.

    Measuring visitors

    We measure visitors to our website using Google Analytics. This records what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we don’t know who you are; just that somebody visited our site.

    The information we collect from analytics helps us understand what parts of our sites are doing well, how people arrive at our site and so on. Like most websites, we use this information to make our website better.

    You can learn more about Google Analytics or opt out if you wish.

    Social networks

    These services provide social buttons and similar features which we use on our website – such as the “Like” and “Tweet” buttons.

    To do so we embed code that they provide and we do not control ourselves. To function their buttons generally know if you’re logged in; for example, Facebook uses this to say “x of your friends like this”. We do not have any access to that information, nor can we control how those networks use it.

    Social networks, therefore, could know that you’re viewing this website if you use their services (that isn’t to say they do, but their policies may change). As our website is remarkably inoffensive we imagine this is not a concern for most users.

    Emails

    If you contact us, or enquire about our services, we may in the future send you email notifications, you have the ability to opt out of any of this communication at any time. We will never provide your personal information or email address to any third parties except where they are specifically employed to help deliver our own services, as detailed above.

    Security

    L+L Installations LTD takes many precautions to prevent the loss, misuse or alteration of your personal information. These precautions include:

  • All access to information restricted by password
  • Restrictions to what information can be accessed
    • While we take great care to ensure any confidential information remains protected we cannot guarantee the security of data sent over the Internet.

    Data finding

    L+L Installations makes use of various 3rd party APIs to collect information about websites, for example, we use the Google Maps API to gather local presence information (see Google Map’s privacy policy).

    Updates to this policy

    We may update this privacy policy from time-to-time, particularly as technology changes. You can always check this page for the latest version. We may also notify you of changes to our privacy policy by email.

    Complaints

    We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
    To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

    In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
    Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their websitewww.disputeresolutionombudsman.org/which-trusted-traders-partnership/

    Any questions?

    If you have any questions about this privacy policy or your personal data, please write to us by email to webenquiry@ll-installations.co.uk or by post to L+L Installations, Red Lane, Tewkesbury, Glos. GL20 5BQ.

    Terms and Conditions